Service terms.

Contact and service provider

Andrii Danchuk · Warszawa

Services are provided as działalność nierejestrowana (unregistered activity).

Contact form · Website contact

The website form is a non-binding enquiry. The contact details and agreed terms are provided before a distance order is concluded.

Enquiry, order and payment

The website form is an enquiry; sending it does not place a paid order. A contract is concluded after explicit agreement on the scope, full price including transport and surcharges, timing and payment method. Payment is normally after completion by agreed BLIK, transfer or cash. Any advance payment is separately agreed. On request I issue a receipt or invoice in accordance with applicable rules. BILL is a work and cost statement, not an invoice.

What cleaning includes

Desktop PC cleaning: 150 PLN for labour and a standard amount of CPU paste. I remove dust, clean filters, fans, heatsinks and the outside of the graphics card without disassembly, and replace CPU thermal paste. GPU disassembly, GPU paste and thermal pads are excluded and require separate agreement. Laptop cleaning is quoted by model. Data transfer covers accessible files on a healthy drive; data recovery is not promised.

Transport prices

Pickup and later return combined: up to 5 km — 30 PLN, over 5–10 km — 50 PLN, over 10–15 km — 70 PLN, over 15–20 km — 90 PLN, over 20 km — agreed individually. Distance is measured from my Warsaw base; I confirm the exact cost before pickup. Travel for on-site work: from 10 PLN depending on distance. Full PC cleaning takes place after pickup and the device is then returned. Urgent service: normally +50 PLN, only after agreeing availability and timing.

Right of withdrawal

For a distance or off-premises service contract, consumers can normally withdraw without giving a reason within 14 days of conclusion. Statutory cases involving an unsolicited home visit or an excursion have a 30-day period. Send an unambiguous notice through the contact above, for example: “I withdraw from the contract for order [number], concluded on [date]. [Name, date]”. This wording is optional; sending the notice before the deadline is sufficient.

If you expressly request an early start, withdrawal may require proportionate payment for the agreed work actually performed before withdrawal, provided the required information was given. After full performance with your prior express consent and acknowledgement of losing the withdrawal right, that right ends. These two confirmations are recorded separately on your private order page and are not preselected.

Price and scope

We confirm the scope, price and timing before work begins. Extra work requires your approval. Parts and licences cost extra; we agree the purchase and price first. Any urgent-service surcharge is agreed before starting and does not automatically guarantee a particular deadline.

Handover and transport

We separately agree an on-site visit or device pickup and later return. The pickup-and-return price covers both journeys. Addresses, cost and handover arrangements are confirmed before travel. Heavy devices or taxi transport may require an individual quote. Condition photos at pickup and return are optional and remain private.

Cancellation and work already started

Cancellation before starting is free. If work or agreed transport has already started, only the agreed portion actually completed is charged, where the law permits it. There is no cancellation penalty or charge for unfinished work.

These terms do not limit any statutory right to withdraw from a distance or off-premises contract. The period is usually 14 days, or 30 days in certain cases. Starting earlier requires your express request; the consequences of full performance are explained before work and recorded in a message or document.

Refunds

If a refund is due, I return the appropriate amount without unnecessary delay, within 14 days of the refund obligation arising, or earlier where required by law. For withdrawal, this period starts when I receive your withdrawal notice. Refunds use the original payment method unless you agree to another method at no extra cost. An existing refund obligation is not delayed by an ongoing complaint.

Complaints

Contact me using the same channel used for your order, or the website form. Include the order number, what went wrong and the remedy you want. Photos can help but are optional. I will respond within 14 days of receiving the complaint, in a message or another durable record.

Device condition and data

The service does not imply that every pre-existing or hidden fault will be resolved. We record known issues; I am not responsible merely for faults that already existed. I do not promise data recovery or that a damaged drive will work. I remain responsible for my own actions as required by law.

Before reinstallation, formatting or other agreed work that risks data loss, you confirm an up-to-date backup of needed files, or knowingly accept the explained risk without a backup. You can confirm this on your private order page. These actions do not start before this is agreed. This is not permission for unagreed deletion or a waiver of your rights.